Question 1

What functionalities use a credit to complete?

Accepted Answer

A credit is used when completing an Autofill, Generating a PDF or Exporting completed Test Assembly results.

Question 2

How do I purchase credits after my trial is done?

Accepted Answer

You are able to purchase credits directly through the app using the in App Purchases, or if you want a discounted rate you can buy a bulk plan through us.

Question 3

Where can I learn more about the 855 digital test kit?

Accepted Answer

To learn more about the kit, its design and its capabilities visit https://www.backflowtestkits.com/.

Question 4

How do I export completed test results?

Accepted Answer

You are able to login using your username and password from the app to export test results into a CSV file, follow the steps below to complete an export.

Go to https://api.mwmachbackflow.com/users/login 
Login (must be an account admin)
Select the day you would like to export, select request export 
Link to download test results will be sent to your email (be sure to check junk/spam folder)

Question 5

What is the difference between "Tester" and "Admin" user type?

Accepted Answer

Tester - user type is able to only see their own tests through the app and are not able to export test results.

Admin - user type is able to see all completed tests through the app and are able to export test results.

Question 6

How is my data protected?

Accepted Answer

We use industry-standard encryption to ensure that your data is safe and secure at all times. Our servers are located in secure data centers that are monitored 24/7 to prevent unauthorized access. We take the privacy and security of your data very seriously, and we are committed to ensuring that your information is always protected. If you have any further questions about how your data is stored, please don't hesitate to contact us.

Question 7

What are the steps to get my data uploaded to be accessed by the App?

Accepted Answer

Provide Data: Provide your assembly data in the required format 
Data Validation: The excel sheet will be validated and any corrections that are required will be relayed back to the the company to be corrected
Data Upload: We will upload the data once the data is validated

Question 8

Why is my test kit lights flashing?

Accepted Answer

The test kit power light (The top light that is red when test kit is on and blue when kit is on and connect to a phone) will flash when the battery level is below 20% to alert you that you have approximately 1 hour left of battery.

Question 9

What if I don't have my assembly data digitized?

Accepted Answer

You are able to use the test kit and app and add in the assembly information manually as you test assembles. This will allow you to build your database as you test and when you return to an assembly that you manually entered you can then use the app Autofill feature to fill in the data that was entered last time you tested the assembly.

Question 10

What should I do if I get a "404" or "Unauthorized" message on the app or the app isn't working correctly?

Accepted Answer

If your app is giving you "404", "Unauthorized", ect. messages or just isn't working correctly, start by logging out then logging back in. If issues still persist contact us.

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